FAQs

1. How do I get a copy of a fire report?
If you are requesting a fire report for yourself, you may call 630-466-4513 to be sure your report is ready to be released. The completed report can be picked up from the Fire District Office, 25 S. Municipal Drive Sugar Grove, IL, with valid identification. If you are requesting a fire report for anything other than your property, a Freedom of Information request form is required for release.  Please fill out the following form and email the completed form to foia@sugargrovefire.com.  FOIA Request Form
2. How do I get a copy of an ambulance report?
If you are requesting an ambulance report for yourself, an ambulance report is considered a medical record and can be released to the patient, with proper identification. If you are requesting an ambulance report on behalf of someone other than yourself, a proper release form signed by the patient is required before the report is released. Please contact the Fire District Office for assistance, 630-466-4513.
3.  Who do I call if I need to provide insurance information for my claim or have billing related questions for ambulance services?

Andres Medical Billing

Phone # 877-618-0943 or 847-305-5277

Fax # 847-577-9515

4. How do I become a firefighter? When are you taking applications again?

13. My Carbon Monoxide (CO) detector / fire alarm is going off. What do I do?

Call 911 immediately.

14. What is the Fire Department’s Insurance Service Office (ISO) rating?

Currently, the Sugar Grove Fire Protection District maintains a fire protection rating of “Class 3/3Y” though the Insurance Service Office.

15. I need help installing my child’s car safety seat. Who should I call?

The Sugar Grove Fire Protection District has certified car seat installers. You may call us at 630-466-4513 to set up an appointment.

16. How can I arrange a tour of a fire station?

You can call the Fire Station at 630-466-4513 to set up a tour of the fire station.